Return Policy



Our policy lasts 90 days.  If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be sent back in a condition similar or the same to when the piece first arrived. All parts of the piece of jewelry must be included in the return. This includes earring backs, broken pieces, the original gemstones, etc. If possible, the original packaging of the JEWELv box should be included in the return.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Coupons

* Promotional Items

* Giveaway or contest items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where partial or full refunds are granted: (if applicable)

* Jewelry with signs of manufacturer or shipment damage. Example: broken earring posts.

* Gemstones that have become loose or fallen out without the piece having been worn.

* Any item not in its original condition, is damaged or missing parts for reasons not due to your error.

* Any item that is returned more than 90 days after delivery.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your full or partial refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable):

Only regular priced items (regular price may include your loyalty program level discount, but may not include any other sale or additional discount) may be returned for any kind of partial or full refund. Sale items that have been purchased using any other form of pricing (including but not limited to; one time sales, coupon codes, promotional pricing, clearance, or a combination of any type of discount {including loyalty pricing and one additional discount form} may be returned for store credit.

Exchanges (if applicable):

We only replace items without an additional charge to the customer if the item purchased was defective or damaged upon arrival. Please notify us via email within 14 days of your product arriving that you are requesting an exchange and the reason the exchange is needed. If you need to exchange it for the same item, send us an email at before sending your item to the return address at the bottom of the policy.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Reserved Rights

JEWELv reserves the right to provide exceptions to the rules above and/or the right to deny any customer of a return, exchange, and/or refund. Situations in which JEWELv may deny a customer of a return, exchange, and/or refund may include (but are not limited to):

* Not following the return process

* Condition of the jewelry purchased

* Inability to identify jewelry as a JEWELv product

* Customer’s purchase or return history


To return your product, you should mail your product to the full address at the bottom of this policy.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you are required to use a trackable shipping service and/or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

Products being returned must be sent to:


231 Forest St.

Babson Park, MA 02481

United States